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Q. How do I send my ivory?
A. It is best to wrap them in a paper towel and pack them in a padded envelope or small box and to insure them. Do not send them in a non-padded envelope as they can be easily damaged in transit.

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Q. How do I care for my Elk Ivory?
A. Apply hairspray & perfumes before putting on your jewelry.
Avoid spraying any chemicals near or directly on your ivory, and avoid wearing the jewelry in any hot tubs, swimming pools, and natural hot springs.
When you are not wearing your ivory jewelry, keep it protected and in the box, to avoid direct sunlight. If left in direct sunlight, the ivory may fade.
We will always clean your ivory jewelry for you, but if you are not in Missoula, take your ivory to a jeweler who works with ivory, so as not to damage your pieces.
If you have any questions, you can always contact us!

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Q. How would I know that my ivory will be used in the piece I choose?
A. All personal ivories that are recieved are immediately numbered and carefully tracked throughout the manufacturing process to ensure that your ivory is used.

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Q. What metals do you use to make the jewelry?
A. We use 10K, 14K, 18K Yellow or White Gold. We also use Sterling Silver or a combination of silver and 18K Yellow gold.

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Q. If I have some gold jewelry that I don't wear anymore, can I have you melt it down to make new jewelry out of it?
A. Our policy is not to recast gold due to Federal Trade Commission laws. We use only new casting grain that is certified to contain the exact gold karat weight, 10K, 14K, 18K. However, we can offer to purchase the scrap gold and the price given will be dictated by the current gold scrap market value. The credit can then be applied towards your purchase if you desire.

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Q. If I don't know my correct ring size, what is the best method to determine it?
A. The most accurate method would be to go to your local jewelry store and have the jeweler size the finger you would like the piece to fit on. If it is a ladies ring have them use the thinner version of sizing bands and on the gents rings, use the wider version.

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